Service coordination

Each person supported by NHTC has an Individual Service Plan (ISP). These plans are created by the person supported and their team. A person’s team consists of any people they choose from NHTC and the community. This group usually includes people representing the person’s employer, home, nursing staff, and anybody else invested in the person’s life or that the person wants to have there.

The team meets on an annual basis to review and revise the plan as appropriate and then as needed throughout the year to discuss specific issues that arise or changes that need to take place.

A person’s goals are developed by that individual with the support of his or her team. The team then works together to create ‘goal steps’ and ‘goal supports.’ These ‘steps’ and ‘supports’ are designed to aid the person in reaching his or her goals. Data regarding the ‘steps’ and ‘supports’ is gathered by staff. This is done on a schedule and is monitored by the person’s Service Coordinator.

ISPs are not stagnant and can change as the person’s needs, wants, and goals change. Fundamental to the ISP process is our goal to help other’s achieve theirs.